System kicked off to receive feedback in tourism
By installing an app named Du Lịch Việt Nam An Toàn (A Safe Trip in Việt Nam), visitors can provide feedback on issues in tourism services including those related to fake and poor quality products, fraud, price pressure, improper advertising and food safety.
The information will be collected, verified and handled by the Việt Nam National Administration of Tourism (VNAT) in coordination with the Việt Nam Directorate of Market Surveillance (VNDMS) under the Ministry of Industry and Trade.
The VNAT and VNDMS earlier signed a co-operation agreement to boost and promote the application of digital technology in tourism services, ensuring the interests of tourists and with a focus on strengthening coordination in receiving and processing feedback from tourists through the app Du Lịch Việt Nam An Toàn.
Accordingly, the app is linked to the professional information system of the VNDMS, allowing the two parties to easily exchange information, coordinate in receiving and dealing with tourists’ feedback ensuring the protection of their rights.
VNDMS will quickly receive the information and solve problems related to fake goods, poor quality goods, fraud, price pressure, improper advertising and food safety, thus contributing to promoting a healthy tourism market and improving service quality and the tourism reputation of the country.
A representative from the VNDMS said this was the first time the tourism and market management sectors signed a coordination regulation to strengthen State management, rectify acts of trade fraud, and protect tourists’ rights ensuring a healthy tourism business environment in Việt Nam.
The event has marked a new step in the model of cooperation between the two units based on the exploitation of modern digital technology, according to the official.
The app Du Lịch Việt Nam An Toàn will help connect tourists, service providers and state management agencies, the official said.
This new co-operation model promises to create a breakthrough to meet the requirements of tourism and help the industry develop more sustainably, the official added.
The app Du Lịch Việt Nam An Toàn was launched last year to provide a useful tool for tourists in Việt Nam. It is expected to improve tourists’ experience while travelling in the country.
The app is easy to find and on both Android and iOS with the image of a lotus, a symbol of Vietnamese tourism.
Tourists can use Vietnamese or English to find information on destinations in the country, estimate the safety level and how the pandemic is controlled in the places they are about to go and find suitable services.
COVID-19 has changed demand and the way people travel, so many people prioritise safety instead of competitive prices as they did before, according to Nguyễn Lê Phúc, vice chairman of the VNAT.