Destination Mekong Summit 2023: Embark on a Journey of Empowerment and Engagement

27 November 2023, Phnom Penh, Cambodia

Destination Mekong invites the tourism industry to their 4th edition of the Destination Mekong Summit on 6 and 7 December in Phnom Penh, Cambodia, under the theme “Mekong in Motion, Mekong Emotion(s)”.

Destination Mekong (DM), the private regional tourism organization of the Mekong region, is thrilled to announce the highly anticipated Destination Mekong Summit 2023 (DMS23) set to take place in the vibrant city of Phnom Penh, Cambodia, and simultaneously online on December 6th and 7th, 2023.

Hosted annually, the premier event of the tourism industry in the Mekong region provides a unique and dynamic platform for all industry stakeholders – policymakers, practitioners, thinkers, changemakers, and investors to come together, exchange ideas and insights, and contribute to sustainable tourism growth in the region.

Fostering Tourism Innovation and Sustainability in the region

With a focus on innovation and sustainable tourism practices, DMS23 aims to foster collaboration, provide a platform to exchange ideas and devise strategies to propel the tourism industry forward responsibly and harmoniously.

Hosted at the Sales Center of its key partner and Destination Mekong executive board member OCIC Cambodia, the Summit will offer a blend of in-person and virtual engagement, ensuring accessibility and inclusivity for a global audience.

Insights and Dialogues Driving Change

Attendees can anticipate a dynamic agenda featuring inspiring stories by key players, dynamic panel discussions, and interactive workshops covering a diverse range of topics critical to the region’s tourism landscape.

Over two days, the afternoon plenary panel sessions include:

  • The Future of Travel in the Mekong Region: What to Watch in 2024 and Beyond;
  • Empowering Tourism Players with Essential Skills and Standards;
  • Nearing a Zero-Waste Tourism Future through Innovation and Collaboration;
  • Sowing the Seeds of Change through Food, Farm and Agri-Tourism;
  • Advancing a dynamic model of adventure and community-based eco-tourism for the region;
  • Championing the Region as a Creative and Transformative Tourism Hub.

For the first time, the event will also feature personal “Mekong Stories” of individuals working in the tourism industry, including Dr Jens Thraenhart, Founding Partner of UNWTO Affiliate Member Chameleon Strategies, François Schnoebelen, Director of EHT Paul Dubrule, Melita Koulmandas, Founder & CEO of Songsaa Collective, and Sokleap Ngon, CEO and Co-Founder of Smiling Gecko Cambodia.

“Looking at the agenda for this year’s DMS, I am struck by the amazing talent within the Mekong region and the really positive future for both the Mekong Region and Destination Mekong as an organization. Mekong is in motion and there is only one direction – forwards!”, praised Mark Bibby Jackson, Chair of the DMM Executive Board. A full program and speaker list can be found on the event website at www.destinationmekong.com/dms23

“The 4th Destination Mekong Summit is an important milestone since the launch of this important private-sector-led regional destination marketing organization for the Greater Mekong Subregion as part of an innovative public-private sector framework alongside the public-sector owned Mekong Tourism Coordinating Office. I look forward to attending the event in Phnom Penh to join other industry professionals and debate how to make tourism a force for good to drive balanced tourism growth and inclusivity and build back better after the pandemic to create jobs and strengthen communities. This is a critical event for busy tourism professionals to carve out some time to focus on collaboration and cooperation in the industry,” said Jens Thraenhart, Founder of Destination Mekong.  

Mekong in Motion, Mekong Emotion(s)

The DMS23 offers ample opportunities for networking and business development among tourism stakeholders from various backgrounds, fostering connections and partnerships that can drive positive change in the Mekong tourism sector.

In particular, The Summit’s first day will conclude with a networking reception at the DIB Club at Aquation Park, featuring an exciting Mekong cocktail competition and offering attendees a relaxed atmosphere by the poolside, just a 3-minute walk from the main venue.

The Summit will also feature a marketplace designed as a journey towards exploring a variety of key players of the travel, tourism, and hospitality industries in the Mekong region.

The second day of the DMS23 will start with an industry matchmaking breakfast and two concurrent series of workshops. Participants will have the opportunity to enhance their skills and knowledge through hands-on workshops and training sessions.

Workshops on the morning of 7 December cover the topics of:

  • Protecting children and vulnerable communities
  • Digital Transformation for the tourism and hospitality sector
  • Simplifying sustainability: 4 key ingredients to authentic action that makes an impact and doesn’t cost the earth.
  • Promoting Cambodia as a Wellness Destination
  • Re-enchanting Mekong Destinations: The Case of Phnom-Penh

“We invite everyone working in the tourism sector in the region to the Destination Mekong Summit. It is not just an event; it is a movement calling for action and connection, a catalyst for innovation through collaboration, and an inclusive community inviting all its members to engage in the positive transformation of the Mekong region,” stressed Catherine-Germier-Hamel, CEO of Destination Mekong.

Join the Conversation

Registration for the summit is currently open. Interested participants can visit the official DMS23 website at www.destinationmekong.com/dms23 for more information, speaker details, registration options, and partnership and sponsorship opportunities.

-ENDS

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Destination Mekong Takes a Step Further with its New Executive Board

6 July 2023, Phnom Penh, Cambodia

Destination Mekong held its second Annual General Meeting and announced the composition of its new executive board of directors.

Destination Mekong (DM), a membership-based destination management and marketing organisation championing the Mekong region, had its second Annual General Meeting (AGM) on 4 July 2023. The AGM took place virtually, with full and affiliate DM members in attendance worldwide. The meeting started with remarks by Mark Bibby Jackson, Chair of Destination Mekong’s Executive Board of Directors, Melita Koulmandas, Vice-Chair of the Board, and Gerrit Kruger, Chief Marketing Officer of Destination Mekong. It continued with a presentation by Catherine Germier-Hamel, CEO, on the current status of the organisation, its strategies and action plan to engage and serve its community of members and partners.

The Chair of the Board thanked the executive team for all their work this past year. “We are seeing that Destination Mekong is well positioned to play its role as a supporter of the small players in the region. Micro and small tourism businesses make up most jobs in the region and greatly impact their communities and the environment. Our goal of promoting sustainable and inclusive tourism ecosystems in the Mekong region, creating value together with our members and partners is now more relevant than before”.

Together | Stronger | Smarter

The CEO of Destination Mekong introduced the creative partnerships and collaborations developed over the past year, materialised by a series of multi-stakeholder events such as the Destination Mekong Summit in December 2022, Destination Siem Reap, a program of webinars and workshops organised for members. “Our focus is to increase the value and benefits we offer to our members through building their capacity and providing them with better access to markets, networks, tools, technologies, funding, and business opportunities, together with our partners. We are willing to facilitate an innovative platform to promote sustainable and inclusive tourism ecosystems creating value for all involved players in the Mekong region. We will also create local chapters to engage with professionals and businesses at a grassroots level.”

Members are invited to join three new working groups: Cruise & River-based tourism, in collaboration with FrauBlau by tmf dialogue marketing in Germany; ecotourism & community-based tourism; and tourism & hospitality certifications.

Moreover, Destination Mekong will focus on already launched initiatives and solutions, such as its Experience Mekong Collection (EMC), featuring eco-friendly tourism experiences offered by small businesses in the region in the categories STAY, DO, TASTE, TOUR, SHOP, and CRUISE. Catherine Germier-Hamel commented, “Unfortunately, several EMC members had to close during the Covid-pandemic, and many are still struggling after these difficult years. We invite all of them to join us to jointly rebuild a strong committed network and strengthen the Mekong region’s tourism industry.”

Mekong in Motion | Mekong Emotion(s)

Gerrit Kruger presented last year’s Mekong Stories book and website with Mark Bibby Jackson, also the Editor in Chief of the publication. “It is important that we tell the stories of individuals and the impact they make on the industry,” said Gerrit Kruger. “It is amazing to see the inspiration others find when listening to those voices, which are normally not heard. Even though many small business owners in the hospitality and tourism sector face challenges, they become stronger when working with others. We invite everyone to send us stories for the next issue of the Mekong Stories book to show that tourism is a force for good.”

Then, Full members elected four new board members, corresponding to half of the board members to be elected or re-elected every year for a two-year term, according to the DM Charter. The other executive board seats are given to supporting organisations, and ex officio seats are for the CEO and the founder, Dr Jens Thraenhart.

The eight candidates for the four seats open to elections introduced themselves before the vote through an online system. By the Charter, full members were invited to rank the candidates by order of preference.

As a result, three people are now officially joining the Executive Board:

  • Nikolas Hatz, Managing Director | HatzConsult and Lead Consultant & Tourism Development Export | Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ)
  • Hannah Pearson, Founder | Pear Anderson and Regional Director Asia | Adventure Travel Trade Association (ATTA)
  • Phan Thanh Ha, Partnership Officer | ASSET – H&C network

One board member was confirmed in his position:

  • Guido Neil, Director Special Operations | 12Go

Additionally, new Board Members representing the most significant financial contributors to Destination Mekong are:

  • For the Overseas Cambodian Investment Corporation (OCIC): Thierry Tea, Vice President
  • For the World Wildlife Fund (WWF): Jedsada Taweekan, Regional Illegal Wildlife Trade Program Manager for WWF-Greater Mekong
  • For Confluences: Dara N. Van, Business Development & MarCom Manager
  • For Control Union: Dilum Wijenayaka, General Manager, Control Union Cambodia
  • For the AZ Group: Lim Bunsour, Chairman

“We are happy about having a very experienced executive board and thank all outgoing members for their commitment, “ said Mark Bibby Jackson, adding that “all small- and medium-sized businesses and the many individuals working in tourism are making a large positive impact in the region, and we have to work together to overcome our challenges. That’s why Destination Mekong is championing the private sector and driving change for the better.”

To be part of our engaged tourism community and enjoy the benefits and opportunities offered by DM, go to https://www.destinationmekong.com/membership/ or contact us.

-ENDS

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Destination Mekong and Siem Reap Tourism Club Successfully Co-hosted the first Destination Siem Reap Networking Day

28 March 2023, Phnom Penh, Cambodia

Destination Mekong and Siem Reap Tourism Club joined hands to host the first Destination Siem Reap networking event dedicated to sustainable and smart tourism.  

On 25 March 2023, Destination Mekong (DM) and Siem Reap Tourism Club (STC) co-hosted their first Destination Siem Reap networking day under the theme ‘Together Smarter Stronger’.   

Designed as a creative and interactive event, Destination Siem Reap was primarily dedicated to the community of professionals in travel, tourism, hospitality and related sectors, especially existing and potential members/partners of DM and STC. It mainly aimed to promote business collaborations and public-private partnerships and help generate tourism income and job opportunities in Siem Reap, Cambodia, and more widely in the Greater Mekong Sub-region.  

Destination Mekong and Siem Reap Tourism Club also intended to facilitate a dynamic and inclusive platform to share stories, experiences, and good practices while giving a voice to those too often excluded from mainstream conversations.  

Destination Siem Reap took place under the auspices of the Ministry of Tourism of the Kingdom of Cambodia and was sponsored by AZ Group as key partner, and Sathapana Bank. This local networking day was the first joint action of DM and STC, giving life to the Memorandum of Understanding (MoU) they had signed during the 2022 Destination Mekong Summit in Phnom Penh, Cambodia.  

The Destination Siem Reap program’s main part occurred in the morning at Memoire Angkor Palace. It started with a multiplayer networking breakfast in the garden followed by a workshop featuring two sessions on 1. Promoting Siem Reap as a Sustainable Tourism Destination, and 2. Promoting Siem Reap as a Smart Tourism Destination.    

After opening remarks by Catherine Germier-Hamel, CEO of Destination Mekong and Philip Kao, President of Siem Reap Tourism Club, Mr Sieng Neak, Deputy Director-General of the Tourism Development and International Cooperation Department of the Cambodian Ministry of Tourism, gave congratulatory remarks. Mr Erkan Bilal, Managing Director of AZ Group, then gave a speech before the signing of the MoU between Destination Mekong and AZ Group. Through this MoU, both parties expressed their will to ‘align their visions and core values and enter into a strategic collaboration towards promoting travel, ECO-Tourism, sustainable projects and hospitality of Mekong Region at local, regional & global levels and in other related fields’. 

During the two morning sessions, ten speakers from a variety of backgrounds shared their positive experiences and inspiring stories to stimulate sustainable tourism recovery and resilience in Siem Reap. Ms. Katrine Solhaug, Owner and General Manager of Babel Guesthouse, explained how her business succeeded in surviving the COVID pandemic. She also raised concerns over noise pollution issues in Siem Reap and insisted that the support of the public sector was crucial to solving them. Ms. Sophany Mao, Director of Spoons Cambodia Organization, which provides hospitality training to disadvantaged young Cambodians, mentioned the difficulty of securing funds to train enough students in spite of many applications. 

Other speakers were (by alphabetical order):  

  • Clemy Balasoto, Founder & CEO of The Better Cambodia, who introduced the latest trends in e-marketing and how Siem Reap business can be prepared;  
  • Ty Chea, Head of Sales, Urban Living Solutions, who shared his love for Siem Reap and encouraged all to join the ‘We Love Siem Reap Campaign’;  
  • Jean-Pierre Gagnon, DCEO of Sathapana Bank, spoke about the key role of FINTECH as an important mechanism to support sustainable tourism development and briefly presented the cutting-edge services offered by Sathapana bank;  
  • Vannak Hang, General Manager of Angkor Green Gardens by Dara, talked about the property as a smart and eco-friendly accommodation;  
  • Nicolas Hatz, Tourism Development Expert at GIZ ICONE, highlighted the findings of a recent GIZ study on travel trends and travellers’ profiles in Siem Reap, urging all local operators to take advantage of it,  
  • Philippe Kao, President of STC, stressed the importance of working together and actions over words, as well as addressing labour shortage with a training project initiated by STC through funding from the Cambodian Ministry of Finance;  
  • and Torsten Munther, Managing Director of Fair Trade Village who stressed the necessity to include older people in the local tourism workforce and especially when t comes to handicrafts, so that they can also get a sustainable income and participate in community development and empowerment efforts.  

The workshop was attended by 120 representatives from the public and private sectors, including high-level officials from the Ministry of Tourism, travel operators and agents, accommodation and travel experience providers, tourism-related social enterprises, investors, developers, representatives of the academia, international development organisations and NGOs, consultants, media representatives, etc.   

In the afternoon, participants were offered the opportunity to join a two-hour cycling tour co-organized by LoLei Travel and EHT Paul Dubrule and visit handicraft workshops. This dense networking day ended with an evening party at Spoons Restaurant and Café, where guests celebrated the WWF Earth Hour 2023 with candlelight to raise awareness about the importance of saving energy.  

One of the highlights of the event was Destination Mekong’s signature cocktail, Mekong Morning, which was served to the panellists of the workshop and to all guests at the evening party.   

Philip Kao, President of STC, stressed that ‘we all know that a dream without action is a fantasy and cannot be true! That’s the reason why we are here!’  

Catherine Germier-Hamel, CEO of DM, mentioned that ‘to achieve tourism recovery and resilience, building trust and strong connections is crucial. Through our networking events and together with our partners, we are willing to help the industry regain confidence and bet on cooperation rather than competition. She added that it was vital to transform intentions and ambitions into concrete actions.  

(picture by Sam OL, Siem Reap Tourism Club)

 —ENDS

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STEPS IMPACT REPORT 2022

Impact-report-22-English-version_Page_01

Inclusivity

Poverty, stigma and discrimination intersect to create barriers for people with disabilities to gain equal access to education.
A lack of education prevents access to decent work, which, coupled with weak enforcement of laws, poorly designed policies and widespread discrimination, creates a multitude of barriers for people with disabilities to enter into the workforce.

For example, the Persons with Disabilities Quality of Life Promotion Act BE 2550 requires companies and organisations to hire one person with a disability for every 100 people, however 98.2% of companies opt to instead pay the fine, resulting in 2 billion baht per year being paid to the fund.

Employers in our network consist of multinationals, large corporations, SME’s, and sole traders all of whom share that they want to hire inclusively, but they don’t know how.

The distinct lack of support available for all stakeholders leaves behind an untapped talent pool.

Of the total 856,844 just 36.25% are in some form of employment, with the majority of those (53.69%) working in agriculture, and freelance labour-intensive work (23.49%). These numbers reveal a deeply unequal society which prevents the full enjoyment of rights for people with disabilities. Women with disabilities face even greater exclusion from meaningful participation in both social and family settings, as well as greater risk of violence than men.

COVID-19 has greatly exacerbated these entrenched inequalities, as people with disabilities are the first to become unemployed during an economic crisis and are not sufficiently covered by social protection systems.

Whilst our focus today is Thailand, our strategic vision for 2023-2026 is to be a leader in the region.

Inclusivity

Publisher:

STEPS

Year:

2023

Language:

English

Size:

27 pages | 9.0 MB

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Location:

Thailand

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