New world, new roles of engagement

With every crisis comes change, and many predict that the reboot of sorts for the world and the travel industry would swing the pendulum towards a more eco-friendly and sustainable form of tourism.

Hoping for a real mindset and behaviour change in the travel industry is Hamish Keith, CEO at Exo Travel.

“We hope that one of the silver linings of this very dark storm that is still raging around us is that people will think more carefully about how they travel and who they travel with. We know that there is an inevitability to people traveling more responsibly and more carefully and we also know it takes time before habits change,” said Keith.

Anthony Lim, president at Asia at The Travel Corporation (TTC), which operates a family of brands including Trafalgar, Insight Vacations and Luxury Gold, believes demand for sustainable travel experiences will grow.

“As the world begins to recover and travel was on pause for the past year, clients are now more mindful in travelling responsibly and will be inspired in making a positive impact in the destinations and local communities they visit,” he remarked.

“Also, they will be choosing more consciously a preferred travel company which has established sustainable travel guidelines and initiatives.”

Like most businesses, TTC has used the downtime as take stock of its environmental footprint and establish road maps for a greener future, reinforcing the company’s stand to stay the course with the development of its new five-year sustainability strategy, How We Tread Right, covering issues such as climate change, food waste, diversity and inclusion, and animal welfare.

“If there was a silver lining, the global pandemic has enabled us to very much focus on the implementation of our strategy,” said Lim.

It’s a similar story for another sustainability-focused company, Abercrombie & Kent, with regional managing director, Southeast Asia, Belinda Shillcock, saying: “During this period, we have focused on product development and how we can provide the most sustainable and memorable travel experiences.

“When the world is ready to reopen safely once again, Abercrombie & Kent Southeast Asia is ready to offer our guests sustainable, slow travel experiences throughout the region — staying longer, travelling deeper and ensuring lasting and more meaningful engagements with the people and places that we visit.”

But true sustainability in tourism goes beyond environmental protection, these industry veterans pointed out.

It’s also about “fair income distribution, protecting the sense of place and operating responsibly whilst giving back to the communities we visit”, said Shillcock.

As well, the pandemic has inevitably popularised the use of single-use plastics again, an area these tour companies are keen to reduce when travel reopens.

Exo, for example, will continue to promote reusable water bottles, provide reusable masks and support local projects to provide sanitisers made with sustainable materials.

“While Covid has massively impacted our business, disrupted our industry and will no doubt change the way people travel, we see sustainability as a long-term mission that transcends this crisis,” concluded Keith.

Read the full article at Travel Weekly Asia: https://www.travelweekly-asia.com/Travel-News/Responsible-Tourism/New-world-new-roles-of-engagement?fbclid=IwAR2mzW3ie_obUk222o5-bj19hykC6incpbahEe-6chrJySdM3VOyB4tj9JA

Catalysing Cambodia’s new tourism future

The pandemic has brought Cambodia’s tourism players together and highlighted the value of a single voice via the Cambodia Tourism Federation (CTF), allowing them to work better with the authorities towards travel and tourism recovery as well future developments, reveals Luu Meng, CTF president, master chef and Almond Group CEO.

Tourism is a key economic driver for Cambodia but Covid has devastated tourism. How are CTF members affected?
Last year, we saw more than 50 per cent of businesses disappear when the pandemic started, as all international arrivals stopped in April. But Phnom Penh, the coast, Kampot and Siem Reap were able to do some business as locals could travel domestically. That continued into January and February.

Then the February 20 Community Event happened (when Covid spread across the country) and most domestic tourism disappeared (due to ongoing restrictions). When you break that down, almost every tour agent had nothing to do. Some have closed for good, some have been spending their savings and extending loans. Those unable to get more loans have been unable to continue.

For hotels, apart from quality hotels, there is almost nothing happening as well, although Kep and Kampot still have a bit of business. Official reports have also shown the restaurant sector has decreased by more than 30 per cent. The restaurant business was already competitive before Covid so it became even more difficult.

Did Covid present any positive opportunities for your members?
Before Covid, Cambodia was always linked to our neighbouring countries. Travellers would visit those countries, and then stay a few nights in Cambodia to visit Angkor Wat only.

The pandemic has given Cambodia the best opportunity to become a destination on its own. We have the beaches, culture, countryside, incredible cuisine, and the charm and hospitality of our locals. Cambodia is full of experiences, and has more than enough to provide travellers who are keen to stay longer.

The private sector is working closely with the government to newly brand and market Cambodia (as a mono destination) and encourage tourists to spent 10 days or two weeks here (as opposed to being a destination in a multi-destination itinerary).

How has the pandemic impacted the strength of CTF’s voice?
Before the pandemic, every association worked on their own and each had difficulty getting members to join. This was because traditionally, many people in the hospitality and tourism industry in Cambodia operate solo and don’t believe in belonging to a group. They didn’t understand the concept of belonging to an association which offered one unified voice, and that their issues and concerns will be represented and taken to the top level.

With the pandemic, people started to realise they needed help from the government and be able to raise issues with them. This is when we realised more people are interested in joining. Rather than Cambodian operators being very independent as they were previously, they are now more united.

What support have you provided members since the start of the pandemic?
We usually have at least one meeting a month, which has so far been held online. We have also invited people from different ministries to attend so we can all stay engaged. We have a Telegram group to make sure everyone stays informed and to give members a place to raise any issues and concerns.

Advocacy has been the main element and it works both ways. If you provide the right channel to raise concerns, it’s also much easier for the government to work with the private sector. Collectively, we have been able to come up with suggestions and options for the government, as choosing between health and safety or the economy is a huge challenge.

The pandemic has brought up many issues within the sector. We have issues spanning compliance, human resource and labour, social and business and marketing. This means we have to work with many different ministries. In good times, there was no chance to take a look at these things but during the last 18 months, we have been working with the government to develop a strategy to have an idea where the tourism and hospitality in Cambodia is going to be in the next five, 10, and 20 years.

Cambodia has excelled in the roll-out of the vaccination programme compared to other countries in South-east Asia. What role does this play in reopening to tourists?
Our CTF members and partners recognise and appreciate our prime minister has done a very good job since the government decided to start vaccinations.

In South-east Asia, Cambodia is second in terms of the percentage of vaccinations given – after Singapore – and we are comparing two countries with populations of six million versus 16 million. More than 90 per cent of adults in Phnom Penh are vaccinated, and this is not something that many cities in the world have yet achieved, so this is a great step for us.

We have been in discussions with the Ministry of Tourism about allowing vaccinated travellers in with minimal or no quarantine. We hope that will become a reality, and on our end, we hope to complete the country’s vaccinations by 4Q2021 so vaccinated tourists can also safely visit.

Cambodia’s tourism industry has lost a lot of skilled people. What needs to be done to build back the sector’s manpower resources?
We need to start preparing now. The Ministry of Tourism is currently unable to conduct any in-person training because of Covid restrictions, but has been holding online programmes on certain issues to retrain the people.

We are also requesting that the government creates a fund as soon as possible that will go towards retraining and refreshing the skills of previous tourism employees who have left the sector. Most of them wanted to remain in the hospitality sector, but have been away for more than a year now working in the agriculture and construction sectors as there is still work to be found there.

What has Cambodia capitalised on this downtime and what differences can visitors expect when they return?
The 38 Roads project has started in Siem Reap. The project comprises huge infrastructure improvements that are being carried out while no tourists are there. There is also a lot of effort being put into developing eco-tourism and new experiences related to that.

Meanwhile, the capital is changing quickly in a positive way, the coastline is developing and we have new airports planned. But the charm of the people has not changed, and that’s what makes Cambodia so attractive; it’s in our DNA.

Source: https://www.ttgasia.com/2021/07/15/catalysing-cambodias-new-tourism-future/

Avani Hotels In Thailand Unveil New Hybrid Meetings Solutions

With remote and hybrid work becoming the new normal at the workplace, Avani Hotels & Resorts in Thailand are introducing a host of technology-based MICE products to make the transition to a more digital environment as seamless as possible.

With demand for ZOOM, Microsoft Teams and other video calling apps on the rise, Avani has expanded into digital services to offer event planners such solutions as online attendee management, interactive polling, rental of live streaming equipment and services of a dedicated on-site technical team.

Available packages range from “Mini Meet” with up to 10 on-site attendees and 100 online participants to “Conference Pro” with 50 on-site and 500 online participants, six guest speakers and multiple 4K cameras. Creative production services such as digital backdrop design and waiting room visuals are also available, allowing event organisers to plan their inter-connected events efficiently. Allow Avani’s meeting professionals to handle all the technical aspects of the hybrid meeting. On-site participants will enjoy traditional hospitality in the form of theme coffee breaks and meeting spaces designed to inspire.

Read more at https://www.hospitalitynet.org/news/4105360.html?utm_source=pocket_mylist

UNWTO launches digital tools to revitalise tourism

The World Tourism Organization (UNWTO) has partnered with MUST Travel & Tech to place a digital tool at the service of tourism, allowing users to share their experiences to promote the reactivation of the sector with a view to sustainability.

Presented during the UNWTO Mayors’ Forum in Porto, Portugal, the tool is an opportunity for the advancement of smart cities, as well as destinations that incorporate technology and innovation in their development. Already operating in 60 countries, MUST aggregates all the information of interest to travellers in one place. By also integrating key information and analysis from UNWTO, it aims to become a leading tourism application and generate opportunities for destinations.

Visibility provided through technological tools is an opportunity for those who, along the entire value chain of the sector, require support to restart their activity, from new destinations around rural communities, to destinations with a high degree of infrastructure development.

“We welcome innovative ideas and technologies that allow the creation of global and regional innovation ecosystems aimed at accelerating the recovery of tourism for development,” said UNWTO secretary-general Zurab Pololikashvili.

CEO of MUST, Pablo López, said: “Technology enhances the productivity and resilience of companies. The implementation of digital solutions in line with new trends in the tourism sector allows us to develop a differentiated, personalized and safe tourism product that is more focused on behaviour patterns and the management of spaces that will undoubtedly contribute to the recovery of a key activity for the economy in general.”

Read the full article at Travel Daily: https://www.traveldailymedia.com/unwto-launches-digital-tools-to-revitalise-tourism/

Destination Mekong organized the initial call of MeTAG Expert Group on SDGs & Climate Change

On July 6, the Mekong Tourism Advisory Group (MeTAG) Expert Group on SDGs & Climate Change was recently well established to address one of the most critical issues that need to be taken on serious action.
 
It was a very productive discussion in the first call organized by Destination Mekong and facilitated by Mekong Tourism Coordinating Office among MeTAG members who brought valuable comments and ideas to work toward Climate Change issues, especially within this region.
 
The recording is available here

Destination Mekong organized the MeTAG Education & Research group call
On July 5, the MeTAG Education & Research group made excellent progress on their call organized by Destination Mekong and facilitated by Mekong Tourism Coordinating Office.
 
The meeting was to discuss the potential upcoming projects and how to actively collaborate between the education sector and the industry, especially on sustainable tourism and the hospitality industry.
 
The recording is available here

FOOD FOR FIGHTERS! #MAKEGOODWASTE PROGRAM

Since the Government imposed a third round of dine-in bans “ lockdown “ with less than 24 hours notice for a period of 30 days, not only left restaurateurs in financial hardship but also, with food inventory that would now go to waste. Motivated by posts made by a number of Chefs and restaurant owners expressing their desperate concerns for the inventory that they would now have to lose or waste, Bangkok Foodies team looked to the Food For Fighters organisation to help for this pressing issue. Bangkok Foodies, in cooperation with Food for Fighters, then came up with the the #MakeGoodWaste Program.

So, how does it work? Bangkok Foodies will begin their support by spreading the word of this project and source/select the restaurant who would like to participate in cooking charity meal boxes and provide those meals for the Food for Fighters Organisation. An organisation which has been responsible for sourcing funding and using those funds to commission chefs, restaurants, cooks and volunteers to cook and  provide over 200,000 meals to those in communities suffering from the COVID-10 outbreak in Thailand. Besides Bangkok communities, they provide meals to Thailand’s field hospitals, medical centers and prisons affected by COVID-19. The positive result is, participating chefs and restaurants may be able to recover some of the costs they would have normally wasted and contribute to feeding and helping these communities in desperate need, at the same time!

How does it work:

Once a restaurant participant is confirmed with the Bangkok Foodies team, they will pass the participant’s information onto the Food For Fighters team, who will coordinate and schedule the 100 meal boxes’ date and shipping times for delivery. The food should be cooked at the participant’s restaurant or whichever kitchen is convenient, on the same day, prior to the delivery. Don’t forget to take photos of your efforts so we can help to share! The Food For Fighters team, with the funding they have raised by donors, will support with a small budget per food box (1 single serve per box) to be determined once contacting the Bangkok Foodies team as it would depend on the budget available at that time.

The Chef or restaurant will cook 100 boxes of a meal of their choice, something affordable, easy and casual to eat, such as rice and chicken or a simple sandwich or pasta. However, the chef and restaurant participants are more than welcome to add their personal tastes and touch to their meals, as it will represent their brand. Participants are free to apply branded stickers or stamps on boxes or paper bags. See here for some of the dishes some of Bangkok celebrity chefs have made for inspiration.

Read the full article at https://www.bangkokfoodies.com/be-part-of-the-makegoodwaste-program-with-food-for-fighters-x-bangkok-foodies/?fbclid=IwAR3WwoHzKp-0sDt-7KRNHwHwtnaTOC3Oc_T8hD5thuBFYX5WgDDFsYNCNRM

Klean Kanteen runs the “Replace Single-Use Plastic” campaign to support and give back to the Thailand Recovery Fund in support of healthcare professionals combating with COVID-19

Replace single-use plastic! Grab yourself one of Klean Kanteen’s vacuum insulated TKWide bottles and give back to Thailand Recovery Fund in support of healthcare professionals combating COVID-19.

Thailand Recovery Fund is a reserve fund for quick response against any unfortunate disasters or other social emergency issues.

The fund will continuously be raised to always be well-prepared to respond quickly to any emergency situations such as flooding, wildfire, or possible recurrence of Covid-19.
 
As a result, your donation to the Thailand Recovery Fund creates quick responses to several issues in the society. We believe that an effective help comes from an immediate response to the issues.
 
 

Digital wristband by Angkor Pass set to welcome visitors to the Kingdom

The Ministry of Tourism is preparing for post-Covid-19 travel with Wonderpass powered by Angkorpass Technology that enables seamless travel planning through a phone app and a wristband.

Minister of Tourism Thong Khon said that having a rehabilitation plan for the tourism sector after the Covid-19 crisis is crucial and transitioning to a digital technology platform will make payments fast and easy for visitors.

The minister will sign a Memorandum of Understanding with the Angkorpass Technology on Thursday.

Cambodia Tourism Federation (CTF) president Chef Luu Meng told Khmer Times yesterday: “We are ready to work with Ministry of Tourism on this digital system.”

“We are private sector businesses ready to manage new technology together,” he said, adding that special attention needs to be given to planning ahead for the future when travel opens up again.

Read the full article at Khmer Times: https://www.khmertimeskh.com/50882359/digital-wristband-by-angkor-pass-set-to-welcome-visitors-to-the-kingdom/

Mekong Tourism Collaboration

Tourism in the Mekong Region is steered collaboratively by a public-private framework between the public and private sectors.

The Mekong Tourism Coordinating Office, which is the secretariat of the Tourism Working Group, and Destination Mekong, which is the destination marketing organization led by private sector partners, are both managing initiatives aligned to the GMS Tourism Strategy to create a sustainable and inclusive environment to support businesses and communities in the Mekong Region and provide benefits for all stakeholders – residents, travelers, and businesses.

Continue reading